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Answer My Phone Blog

Why it’s your client’s PERCEPTION that pays…

I had THE most disappointing sandwich the other day. There’s a little place not too far from AMP HQ, that markets itself as a lunchtime deli / café. The girl at the counter pointed me to a chiller at the back. There they were. A sad little stack of sandwiches, wrapped in clingfilm. The sandwich tasted as disappointing as it looked. But it really made think. Because it’s true in ALL of our businesses. The amount of value a client or customer gets – and crucially, the amount they’re prepared to pay - all depends on their PERCEPTION of what you sell...
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How to spend YOUR 24 hours on the highest-value tasks…

“Hello! Can I speak to {insert your own name here} please?” Erm…no. No, you can’t. It’s one of the BEST things about a call answering service – that you (and/or your team) stop having your precious time sucked away on unscheduled calls. But your customers are used to calling & speaking to you – or particular people in your team – then it can feel like a tough change to make. In truth, your callers WILL get used to it. And faster than you think...
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Why your marketing can’t stop, just because they buy…

I’ve been a member of the Entrepreneur’s Circle for several years now (if you’ve never heard of them, they provide training & support to help you grow your business. In a nutshell!). And recently, they announced it’s all changing. Next year, there’s going to be more – more ‘celebrity’ events, more training & more to help you get more stuff done. Of course, this comes at a cost. It’s not insignificant – we were looking at around £1500 for the year. It’s a chunk of cash. And I very nearly left. But then I started thinking…
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I wasn’t expecting THAT! 3 easy ways to WOW your customers…

A ‘luxury’ villa. What does that make you think? Blazing blue sky? Crystal-clear pool? Lazy mornings & long lunches, with nothing more to worry about that which restaurant to try for dinner? Ade & I have recently returned from our stay in a ‘luxury’ villa in Portugal. Now – I am not saying this to impress you. Quite the opposite, in fact. As our holidays are not usually spent in luxury villas, this was a real treat. It was a special holiday for us. I’d been looking forward to it for over a year. I think the problem came with the ‘luxury’ description (and price tag). Because it DOES set expectations in your mind...
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Why working all hours does NOT mean better results…

I was out ‘networking’ this week. If I’m honest, it’s not something I look forward to. Not because I don’t like meeting people – but because SO often, networking just seems to be a room full of people trying to sell. And being sold to is both annoying & dull (no matter how much you love to buy!) I joined a group of business owners, standing chatting by the door. One chap I recognised but didn’t really know. He looked stressed & worried (you know that slightly haunted look business owners get, when the long days & constant stress start to take their toll?). And as we started talking, he was brilliantly honest....
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3 Affordable Ways to Improve your Customer Service…

“Customers. Can’t live with ‘em; can’t live without ‘em.” These words came from my very first boss, many years ago. And I’ve never forgotten them. It struck me as odd at the time. WHY can’t you live with them? Our customers back then were all lovely (to me, anyway). And why would you want to live without them? As I grew up, I came to realise – of course – that not all customers are created equally. But I never lost my deeply-held belief that without them, we are nothing. We have nothing. No business, no income, no-one to serve with our purpose or vision. And yet SO many companies just don’t seem to give a damn about the reality of their customer experience...
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3 Ways to Get More Time to Work ‘On’ Your Business (rather than ‘in’ it)…

If you’re anything like me, you’re doing a lot already to grow your business – but there’s a million MORE things you’d love to do. Mine? I’d love to create more content – more videos, articles & resources, so more people can discover how we can help. I want to explore new marketing pillars – like Facebook Lead Ads – to consistently bring new business our way. I want to focus on getting every page of our website converting as well as it possibly can. But it’s tough. Serving our clients will always come first. I have a team to manage; clients to look after & everything else that comes with running a business (I’m sure you’re the same!) And even with a great team around you, it’s a constant balancing act...
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What You Need To Know...How a Message Taking Service Works!

If you’ve got too much to do (haven’t we all!) - and not enough time - then having someone you can trust to handle your calls & messages can be a total godsend. And in this week’s blog, we’ll look in depth at EXACTLY how our message taking service works for our client’s businesses across the UK. Let’s dive straight in…
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The Biggest Headache…Finding Great Staff!

Like every business, we’ve faced challenges & obstacles in the decade since we started Answer My Phone. But the one thing that makes the BIGGEST difference – and that’s hardest to do – is to find (and keep) great staff & build a great team. You might never have considered outsourcing some key functions in your business. And that’s where we come in! Let me explain…
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Take a Free Trial of our Call Answering Service…here’s how it works!

Sceptical about a Free Trial? I don’t blame you. Things are rarely free in this world, after all! The truth is that 98% of companies who take our Free Trial go on to become long-term, loyal & happy customers. And that’s what we want. We WANT to grow our business. We want to serve more people & make a bigger difference. We want to expand our team, create more jobs & new opportunities. I’m guessing you want the same for your business? Well - we can help. To drive sales, reduce your overheads & free up your time. Here’s everything you need to know, about taking your 2-Week Free Trial of our award-winning UK Telephone Answering Service!
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Telephone Answering Service…Holiday Cover!

As a business owner, it can feel almost impossible to leave your business & take a holiday. It’s even harder to switch off completely (we’ve been there - lying by the pool, checking emails & thinking about work!). We’re not alone. Over half of all UK small business owners take just 5 days holiday – or less – each year. 20% of us don’t have a single day off, according to this report. It’s no surprise. Business owners are the hardest working people we know. But there ARE things you can do, to help keep things running smoothly while you take a break!
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How to choose a Telephone Answering Service?

There are SO many call answering companies out there – the good, the bad & the ugly! And if you’re trusting someone to represent YOUR business to your customers, how do you know which to choose? We’ve put together this handy checklist, with the top questions to ask, so you can make the right decision!
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How does a Virtual Receptionist Work?

In this week’s blog, we’ll walk you through exactly HOW a Virtual Receptionist works: What does a Virtual Receptionist do? How does a Virtual Receptionist work? - How to set up a Virtual Receptionist? And what does a Virtual Receptionist cost? So you can make an informed decision, about the right choice for your business!
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Why don't people leave a message?

We all know it – people just aren’t leaving voicemails any more. A study by Forbes magazine confirmed it. Their statistics showed that 80% of callers who get your voicemail won’t leave a message. Why? Well, probably because they don’t even think it’ll be heard. And it’s important. Because if we’re missing calls from our customers (or potential customers), that’s a lot of money we’re leaving on the table…
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I’m a Sole Trader. I don’t need a Telephone Answering Service!

Well…here’s the thing! If you’re a Sole Trader – and especially if it’s just you in your business – then using a Telephone Answering Service can work brilliantly. Because it gives you the capacity to take on more work & grow your business, without the headache or worry (or cost!) or employing staff yourself...
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Should I outsource my receptionist to a Telephone Answering Service?

This week’s blog was inspired by this recent post on Facebook. Jon’s story shows how he’s successfully outsourced his reception cover – and we thought we’d share how our award-winning Telephone Answering Service could work for you, too. It was his last line that grabbed our attention: “Amazing how much more productive it is when you stop being interrupted”. Because it’s true...
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Can Telephone Answering REALLY help my business grow?

Well – yes! And to show you how, in this week’s blog we’re sharing a true success story with you: Heath Windows & Doors. Back in 2013, we took on a new client called Miall Hardwick. He was the owner of a brand-new start up, Heath Windows & Doors. Miall was an impressive guy, incredibly focused & determined. His rather ambitious aim was “to be the BEST double glazing company in South Wales”. And we knew we could help him on his journey. Within 6 weeks of sharing this dream with us, Miall’s turnover had doubled. By week 10, it had risen by another 60%. 18 months later, the number of enquiries coming in was so high that he employed a full-time Sales Manager, to help manage the load. By 2017, Olympic sprinter Colin Jackson launched the grand opening of Heath’s new showroom, at a moment in time where they’d become a £million company…
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Should I use a Telephone Answering Service or employ a receptionist?

Well - it’s a big question! And an important decision, for any business. We won’t beat around the bush. Here at AMP, we’re an (award-winning!) telephone answering service. We think it’s better for many companies, in many ways. So yes, this article will be from our point of view. One of our core values at AMP is honesty & openness. We’re not pretending to be unbiased. But if you read on, then we hope you’ll see where we’re coming from. Employing your own receptionist might well be right for you. What many people don’t realise though, is that our telephone answering service can give you many of the same benefits – plus more besides – for (literally!) a fraction of the cost. So! Here goes...
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Is Telephone Answering just for small businesses?

This month marks the 10th anniversary of Distinct IT being a client of ours, here at AMP. And it’s something we’re very proud of. 10 years is a LONG time, for any relationship! Their business has changed a lot over a decade. So I thought I’d share it with you in this week’s blog – because it goes to show that telephone answering can be a brilliant long-term solution for you, as your business grows. So…
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Will Telephone Answering Services tie me into a lengthy contract?

In a word – no! Or at least, here at Answer My Phone, we NEVER tie you into a long contract. Because we just don’t see the point. We’ve all been there – bought something for our business, because we need it NOW. Like a franking machine. Or a new piece of accounting software. And then things change...
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Will people know they are calling a Telephone Answering Service?

It’s a question we get asked a LOT – and one of the biggest concerns our customers often have, when they first start working with us at Answer My Phone. Will my callers KNOW they’re calling a telephone answering service? Will they KNOW it’s not my business they’re speaking to? And we get it! You’ve spent a long time building your business, nurturing relationships with your customers. Especially your most important or highest-value clients. Your callers are used to calling and speaking directly to you, or your team. It’s what they expect. And trusting someone else to do this for you is a big leap. The last thing you want is for those callers to not get the service they’re used to. To get incorrect information. Or – worst of all – for your customer experience to suffer. But! There is a way...
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How do Telephone Answering Services Work?

Well – it’s a lot more than just answering your calls! Let’s look at WHAT we actually do here at Answer My Phone, and HOW it all works. If ANY of these situations sounds familiar, then using Telephone Answering Services can 100% help – freeing up your time, and guaranteeing you never miss a valuable call again...
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How much does telephone answering cost?

Well – we’ll get to that in a minute (our prices are below for you!) Because we think the better question is “how much do missed calls cost my business?” The truth is that telephone answering really doesn’t HAVE to cost a lot. But missing calls from potential customers can be stupidly expensive...
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Why business is a marathon…not a sprint!

Last week, our wonderful Office Manager Tanya ran her first ever marathon, in Newport. Tanya from Answer My Phone, running a marathon!26 whole miles. And she smashed her 5-hour target, finishing in just 4 hours 50 minutes. We are so proud of her! Not just for the marathon itself – but because just 2 years ago, Tanya was NOT a runner. At all. Couch to 26 miles in 2 years is impressive, by anyone’s standards. Because you don’t get to 26 miles overnight...
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What to look for when considering a virtual receptionist

Virtual receptionist’s work well for smaller businesses, as it allows business owners to enjoy the benefits of a professional receptionist without having to commit to a full time overhead – phone calls will be answered professionally and promptly, detailed messages will be delivered and both customers and prospects by default will believe that your business is of a bigger size...
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