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Answer My Phone Blog

Take a Free Trial of our Call Answering Service…here’s how it works!

Sceptical about a Free Trial? I don’t blame you. Things are rarely free in this world, after all! The truth is that 98% of companies who take our Free Trial go on to become long-term, loyal & happy customers. And that’s what we want. We WANT to grow our business. We want to serve more people & make a bigger difference. We want to expand our team, create more jobs & new opportunities. I’m guessing you want the same for your business? Well - we can help. To drive sales, reduce your overheads & free up your time. Here’s everything you need to know, about taking your 2-Week Free Trial of our award-winning UK Telephone Answering Service!
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Telephone Answering Service…Holiday Cover!

As a business owner, it can feel almost impossible to leave your business & take a holiday. It’s even harder to switch off completely (we’ve been there - lying by the pool, checking emails & thinking about work!). We’re not alone. Over half of all UK small business owners take just 5 days holiday – or less – each year. 20% of us don’t have a single day off, according to this report. It’s no surprise. Business owners are the hardest working people we know. But there ARE things you can do, to help keep things running smoothly while you take a break!
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How to choose a Telephone Answering Service?

There are SO many call answering companies out there – the good, the bad & the ugly! And if you’re trusting someone to represent YOUR business to your customers, how do you know which to choose? We’ve put together this handy checklist, with the top questions to ask, so you can make the right decision!
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How does a Virtual Receptionist Work?

In this week’s blog, we’ll walk you through exactly HOW a Virtual Receptionist works: What does a Virtual Receptionist do? How does a Virtual Receptionist work? - How to set up a Virtual Receptionist? And what does a Virtual Receptionist cost? So you can make an informed decision, about the right choice for your business!
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Why don't people leave a message?

We all know it – people just aren’t leaving voicemails any more. A study by Forbes magazine confirmed it. Their statistics showed that 80% of callers who get your voicemail won’t leave a message. Why? Well, probably because they don’t even think it’ll be heard. And it’s important. Because if we’re missing calls from our customers (or potential customers), that’s a lot of money we’re leaving on the table…
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I’m a Sole Trader. I don’t need a Telephone Answering Service!

Well…here’s the thing! If you’re a Sole Trader – and especially if it’s just you in your business – then using a Telephone Answering Service can work brilliantly. Because it gives you the capacity to take on more work & grow your business, without the headache or worry (or cost!) or employing staff yourself...
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Should I outsource my receptionist to a Telephone Answering Service?

This week’s blog was inspired by this recent post on Facebook. Jon’s story shows how he’s successfully outsourced his reception cover – and we thought we’d share how our award-winning Telephone Answering Service could work for you, too. It was his last line that grabbed our attention: “Amazing how much more productive it is when you stop being interrupted”. Because it’s true...
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Can Telephone Answering REALLY help my business grow?

Well – yes! And to show you how, in this week’s blog we’re sharing a true success story with you: Heath Windows & Doors. Back in 2013, we took on a new client called Miall Hardwick. He was the owner of a brand-new start up, Heath Windows & Doors. Miall was an impressive guy, incredibly focused & determined. His rather ambitious aim was “to be the BEST double glazing company in South Wales”. And we knew we could help him on his journey. Within 6 weeks of sharing this dream with us, Miall’s turnover had doubled. By week 10, it had risen by another 60%. 18 months later, the number of enquiries coming in was so high that he employed a full-time Sales Manager, to help manage the load. By 2017, Olympic sprinter Colin Jackson launched the grand opening of Heath’s new showroom, at a moment in time where they’d become a £million company…
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Should I use a Telephone Answering Service or employ a receptionist?

Well - it’s a big question! And an important decision, for any business. We won’t beat around the bush. Here at AMP, we’re an (award-winning!) telephone answering service. We think it’s better for many companies, in many ways. So yes, this article will be from our point of view. One of our core values at AMP is honesty & openness. We’re not pretending to be unbiased. But if you read on, then we hope you’ll see where we’re coming from. Employing your own receptionist might well be right for you. What many people don’t realise though, is that our telephone answering service can give you many of the same benefits – plus more besides – for (literally!) a fraction of the cost. So! Here goes...
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Is Telephone Answering just for small businesses?

This month marks the 10th anniversary of Distinct IT being a client of ours, here at AMP. And it’s something we’re very proud of. 10 years is a LONG time, for any relationship! Their business has changed a lot over a decade. So I thought I’d share it with you in this week’s blog – because it goes to show that telephone answering can be a brilliant long-term solution for you, as your business grows. So…
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Will Telephone Answering Services tie me into a lengthy contract?

In a word – no! Or at least, here at Answer My Phone, we NEVER tie you into a long contract. Because we just don’t see the point. We’ve all been there – bought something for our business, because we need it NOW. Like a franking machine. Or a new piece of accounting software. And then things change...
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Will people know they are calling a Telephone Answering Service?

It’s a question we get asked a LOT – and one of the biggest concerns our customers often have, when they first start working with us at Answer My Phone. Will my callers KNOW they’re calling a telephone answering service? Will they KNOW it’s not my business they’re speaking to? And we get it! You’ve spent a long time building your business, nurturing relationships with your customers. Especially your most important or highest-value clients. Your callers are used to calling and speaking directly to you, or your team. It’s what they expect. And trusting someone else to do this for you is a big leap. The last thing you want is for those callers to not get the service they’re used to. To get incorrect information. Or – worst of all – for your customer experience to suffer. But! There is a way...
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How do Telephone Answering Services Work?

Well – it’s a lot more than just answering your calls! Let’s look at WHAT we actually do here at Answer My Phone, and HOW it all works. If ANY of these situations sounds familiar, then using Telephone Answering Services can 100% help – freeing up your time, and guaranteeing you never miss a valuable call again...
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How much does telephone answering cost?

Well – we’ll get to that in a minute (our prices are below for you!) Because we think the better question is “how much do missed calls cost my business?” The truth is that telephone answering really doesn’t HAVE to cost a lot. But missing calls from potential customers can be stupidly expensive...
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Why business is a marathon…not a sprint!

Last week, our wonderful Office Manager Tanya ran her first ever marathon, in Newport. Tanya from Answer My Phone, running a marathon!26 whole miles. And she smashed her 5-hour target, finishing in just 4 hours 50 minutes. We are so proud of her! Not just for the marathon itself – but because just 2 years ago, Tanya was NOT a runner. At all. Couch to 26 miles in 2 years is impressive, by anyone’s standards. Because you don’t get to 26 miles overnight...
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What to look for when considering a virtual receptionist

Virtual receptionist’s work well for smaller businesses, as it allows business owners to enjoy the benefits of a professional receptionist without having to commit to a full time overhead – phone calls will be answered professionally and promptly, detailed messages will be delivered and both customers and prospects by default will believe that your business is of a bigger size...
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Overflow call cover

If there’s one thing that both small and medium sized businesses have in common, it’s not having enough staff to cover the phones during busy times. In busy times, it’s hard to remain productive whilst also having to answer the phone...
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The art of taking the perfect phone message

There are so many ways to communicate these days and the art of answering the phone and taking a message is being lost. We frequently see stories in the news about how young people are losing the skill of conversing with each other, thanks to their dependence on smartphones...
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Take advantage of our phone answering services for small businesses

For small businesses, where resources are often stretched, both owners and staff are frequently required to juggle a number of tasks. Add into that scenario busy phone lines, and other work can fall by the wayside. Although the phone is a vital part of the business, it can be a big distraction. Businesses cannot afford to let the phone go unanswered or divert it to voicemail for fear of losing business. However the time spent answering the phone and then dealing with the result of that call means that other work gets pushed further down the ‘to do’ list. This can then lead to staff being stressed because they cannot deal with their workload.
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5 Companies in the UK that deliver excellent customer service

Studies show that someone who has received bad customer service will tell twice as many people as they would if they had received good service experience. In fact, it is believed that a customer with a complaint is likely to tell at least 9 people of their bad experience. It makes sense therefore that companies should strive to deliver excellent customer service, and if something goes wrong, aim to resolve it to the customer’s satisfaction as soon as possible. So, if you want to provide excellent customer service, it pays to take a look at the companies who deliver the best customer service in the UK.
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Are you making the most of VoIP and intelligent phone systems?

VoIP (Voice over Internet Protocol) enables you to make free calls to anywhere in the world using your Broadband system. But it’s not just for free phone calls, VoIP systems have a number of handy features such as voicemail sent to email, call forwarding, conference calls, and if anyone is still sending faxes, you can receive those to your email too!
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Business doesn’t have to stop because your staff go on holiday!

Just because your staff are on holiday, your business doesn’t have to suffer. Why not think about getting short term holiday cover so that your phones are always answered?
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Success Story - Heath Windows & Doors

See how we helped Mial, from Heath Windows and Doors run his business more efficiently, more effectively and double his turnover in just six weeks.
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Mistakes people are making in YOUR business

When you’re busy at work, the telephone is often an unwelcome distraction. It can interrupt at the very worst moment, ruining your concentration. Once the call has been dealt with, there is often follow-up to be handled, and by time you get back to your original activity you have completely lost track of where you were up to and the momentum is gone. When you’re busy at work, the telephone is often an unwelcome distraction. It can interrupt at the very worst moment, ruining your concentration. Once the call has been dealt with, there is often follow-up to be handled, and by time you get back to your original activity you have completely lost track of where you were up to and the momentum is gone.
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Please hold...We can’t take your order now.

I think I can confidently assume that neither you or anyone else at your company would want to put your sales on hold… so don’t put your customers on hold! You’ve probably encountered it yourself, an automated message followed by ‘elevator’ music that makes your ears bleed. Your time is precious and you don’t like having to wait in a phone queue – especially when you receive no indication of your expected wait time. You’re more important than that… and so are your customers!
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