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Answer My Phone Blog

What to look for when considering a virtual receptionist

Virtual receptionist’s work well for smaller businesses, as it allows business owners to enjoy the benefits of a professional receptionist without having to commit to a full time overhead – phone calls will be answered professionally and promptly, detailed messages will be delivered and both customers and prospects by default will believe that your business is of a bigger size...
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Overflow call cover

If there’s one thing that both small and medium sized businesses have in common, it’s not having enough staff to cover the phones during busy times. In busy times, it’s hard to remain productive whilst also having to answer the phone...
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The art of taking the perfect phone message

There are so many ways to communicate these days and the art of answering the phone and taking a message is being lost. We frequently see stories in the news about how young people are losing the skill of conversing with each other, thanks to their dependence on smartphones...
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Take advantage of our phone answering services for small businesses

For small businesses, where resources are often stretched, both owners and staff are frequently required to juggle a number of tasks. Add into that scenario busy phone lines, and other work can fall by the wayside. Although the phone is a vital part of the business, it can be a big distraction. Businesses cannot afford to let the phone go unanswered or divert it to voicemail for fear of losing business. However the time spent answering the phone and then dealing with the result of that call means that other work gets pushed further down the ‘to do’ list. This can then lead to staff being stressed because they cannot deal with their workload.
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5 Companies in the UK that deliver excellent customer service

Studies show that someone who has received bad customer service will tell twice as many people as they would if they had received good service experience. In fact, it is believed that a customer with a complaint is likely to tell at least 9 people of their bad experience. It makes sense therefore that companies should strive to deliver excellent customer service, and if something goes wrong, aim to resolve it to the customer’s satisfaction as soon as possible. So, if you want to provide excellent customer service, it pays to take a look at the companies who deliver the best customer service in the UK.
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Are you making the most of VoIP and intelligent phone systems?

VoIP (Voice over Internet Protocol) enables you to make free calls to anywhere in the world using your Broadband system. But it’s not just for free phone calls, VoIP systems have a number of handy features such as voicemail sent to email, call forwarding, conference calls, and if anyone is still sending faxes, you can receive those to your email too!
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Business doesn’t have to stop because your staff go on holiday!

Just because your staff are on holiday, your business doesn’t have to suffer. Why not think about getting short term holiday cover so that your phones are always answered?
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Success Story - Heath Windows & Doors

See how we helped Mial, from Heath Windows and Doors run his business more efficiently, more effectively and double his turnover in just six weeks.
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Mistakes people are making in YOUR business

When you’re busy at work, the telephone is often an unwelcome distraction. It can interrupt at the very worst moment, ruining your concentration. Once the call has been dealt with, there is often follow-up to be handled, and by time you get back to your original activity you have completely lost track of where you were up to and the momentum is gone. When you’re busy at work, the telephone is often an unwelcome distraction. It can interrupt at the very worst moment, ruining your concentration. Once the call has been dealt with, there is often follow-up to be handled, and by time you get back to your original activity you have completely lost track of where you were up to and the momentum is gone.
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Please hold...We can’t take your order now.

I think I can confidently assume that neither you or anyone else at your company would want to put your sales on hold… so don’t put your customers on hold! You’ve probably encountered it yourself, an automated message followed by ‘elevator’ music that makes your ears bleed. Your time is precious and you don’t like having to wait in a phone queue – especially when you receive no indication of your expected wait time. You’re more important than that… and so are your customers!
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