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Answer My Phone Blog

5 Companies in the UK that deliver excellent customer service

Studies show that someone who has received bad customer service will tell twice as many people as they would if they had received good service experience. In fact, it is believed that a customer with a complaint is likely to tell at least 9 people of their bad experience. It makes sense therefore that companies should strive to deliver excellent customer service, and if something goes wrong, aim to resolve it to the customer’s satisfaction as soon as possible. So, if you want to provide excellent customer service, it pays to take a look at the companies who deliver the best customer service in the UK.
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Are you making the most of VoIP and intelligent phone systems?

VoIP (Voice over Internet Protocol) enables you to make free calls to anywhere in the world using your Broadband system. But it’s not just for free phone calls, VoIP systems have a number of handy features such as voicemail sent to email, call forwarding, conference calls, and if anyone is still sending faxes, you can receive those to your email too!
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Business doesn’t have to stop because your staff go on holiday!

Just because your staff are on holiday, your business doesn’t have to suffer. Why not think about getting short term holiday cover so that your phones are always answered?
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Success Story - Heath Windows & Doors

See how we helped Mial, from Heath Windows and Doors run his business more efficiently, more effectively and double his turnover in just six weeks.
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Mistakes people are making in YOUR business

When you’re busy at work, the telephone is often an unwelcome distraction. It can interrupt at the very worst moment, ruining your concentration. Once the call has been dealt with, there is often follow-up to be handled, and by time you get back to your original activity you have completely lost track of where you were up to and the momentum is gone. When you’re busy at work, the telephone is often an unwelcome distraction. It can interrupt at the very worst moment, ruining your concentration. Once the call has been dealt with, there is often follow-up to be handled, and by time you get back to your original activity you have completely lost track of where you were up to and the momentum is gone.
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Please hold...We can’t take your order now.

I think I can confidently assume that neither you or anyone else at your company would want to put your sales on hold… so don’t put your customers on hold! You’ve probably encountered it yourself, an automated message followed by ‘elevator’ music that makes your ears bleed. Your time is precious and you don’t like having to wait in a phone queue – especially when you receive no indication of your expected wait time. You’re more important than that… and so are your customers!
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What are your business goals?

It’s about that time of year where we all reflect on our New Year’s resolutions and judge their success so far. Both personally and in business, we all have aspirations and goals we’d like to achieve in the year ahead. I won’t bore you with mine, but I would love to know some more about your 2017 business objectives…
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How Voicemail Is Continually Losing Your Business Money

There was a time when voicemail was the greatest thing since sliced bread, when it was exciting to leave and listen to voicemails. The new technology meant that you no longer completely missed calls, you now had a second chance to call the person back and win their business.
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Why the phone is still key to business communication.

There has been many advances in the technologies that we use to communicate with each other over the years, but one communication tool has remained a constant favourite for over 100 years. The humble telephone is still at the heart of almost every business, and for good reason.
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The biggest killer of workplace productivity is sitting next to you!

Do you constantly feel like you have too much to do? That your ‘to-do’ list gets longer and never shorter? And that you end up spending a lot of time on things that don’t necessarily warrant your attention?
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