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Answer My Phone Blog

Why don't people leave a message?

We all know it – people just aren’t leaving voicemails any more. A study by Forbes magazine confirmed it. Their statistics showed that 80% of callers who get your voicemail won’t leave a message. Why? Well, probably because they don’t even think it’ll be heard. And it’s important. Because if we’re missing calls from our customers (or potential customers), that’s a lot of money we’re leaving on the table…
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I’m a Sole Trader. I don’t need a Telephone Answering Service!

Well…here’s the thing! If you’re a Sole Trader – and especially if it’s just you in your business – then using a Telephone Answering Service can work brilliantly. Because it gives you the capacity to take on more work & grow your business, without the headache or worry (or cost!) or employing staff yourself...
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Should I outsource my receptionist to a Telephone Answering Service?

This week’s blog was inspired by this recent post on Facebook. Jon’s story shows how he’s successfully outsourced his reception cover – and we thought we’d share how our award-winning Telephone Answering Service could work for you, too. It was his last line that grabbed our attention: “Amazing how much more productive it is when you stop being interrupted”. Because it’s true...
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Can Telephone Answering REALLY help my business grow?

Well – yes! And to show you how, in this week’s blog we’re sharing a true success story with you: Heath Windows & Doors. Back in 2013, we took on a new client called Miall Hardwick. He was the owner of a brand-new start up, Heath Windows & Doors. Miall was an impressive guy, incredibly focused & determined. His rather ambitious aim was “to be the BEST double glazing company in South Wales”. And we knew we could help him on his journey. Within 6 weeks of sharing this dream with us, Miall’s turnover had doubled. By week 10, it had risen by another 60%. 18 months later, the number of enquiries coming in was so high that he employed a full-time Sales Manager, to help manage the load. By 2017, Olympic sprinter Colin Jackson launched the grand opening of Heath’s new showroom, at a moment in time where they’d become a £million company…
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Should I use a Telephone Answering Service or employ a receptionist?

Well - it’s a big question! And an important decision, for any business. We won’t beat around the bush. Here at AMP, we’re an (award-winning!) telephone answering service. We think it’s better for many companies, in many ways. So yes, this article will be from our point of view. One of our core values at AMP is honesty & openness. We’re not pretending to be unbiased. But if you read on, then we hope you’ll see where we’re coming from. Employing your own receptionist might well be right for you. What many people don’t realise though, is that our telephone answering service can give you many of the same benefits – plus more besides – for (literally!) a fraction of the cost. So! Here goes...
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Is Telephone Answering just for small businesses?

This month marks the 10th anniversary of Distinct IT being a client of ours, here at AMP. And it’s something we’re very proud of. 10 years is a LONG time, for any relationship! Their business has changed a lot over a decade. So I thought I’d share it with you in this week’s blog – because it goes to show that telephone answering can be a brilliant long-term solution for you, as your business grows. So…
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Will Telephone Answering Services tie me into a lengthy contract?

In a word – no! Or at least, here at Answer My Phone, we NEVER tie you into a long contract. Because we just don’t see the point. We’ve all been there – bought something for our business, because we need it NOW. Like a franking machine. Or a new piece of accounting software. And then things change...
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Will people know they are calling a Telephone Answering Service?

It’s a question we get asked a LOT – and one of the biggest concerns our customers often have, when they first start working with us at Answer My Phone. Will my callers KNOW they’re calling a telephone answering service? Will they KNOW it’s not my business they’re speaking to? And we get it! You’ve spent a long time building your business, nurturing relationships with your customers. Especially your most important or highest-value clients. Your callers are used to calling and speaking directly to you, or your team. It’s what they expect. And trusting someone else to do this for you is a big leap. The last thing you want is for those callers to not get the service they’re used to. To get incorrect information. Or – worst of all – for your customer experience to suffer. But! There is a way...
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How do Telephone Answering Services Work?

Well – it’s a lot more than just answering your calls! Let’s look at WHAT we actually do here at Answer My Phone, and HOW it all works. If ANY of these situations sounds familiar, then using Telephone Answering Services can 100% help – freeing up your time, and guaranteeing you never miss a valuable call again...
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How much does telephone answering cost?

Well – we’ll get to that in a minute (our prices are below for you!) Because we think the better question is “how much do missed calls cost my business?” The truth is that telephone answering really doesn’t HAVE to cost a lot. But missing calls from potential customers can be stupidly expensive...
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