Well – yes!
And to show you how, in this week’s blog we’re sharing a true success story with you: Heath Windows & Doors.
Back in 2013, we took on a new client called Miall Hardwick. He was the owner of a brand-new start up, Heath Windows & Doors.
Miall was an impressive guy, incredibly focused & determined. His rather ambitious aim was “to be the BEST double glazing company in South Wales”.
And we knew we could help him on his journey.
Within 6 weeks of sharing this dream with us, Miall’s turnover had doubled.
By week 10, it had risen by another 60%.
18 months later, the number of enquiries coming in was so high that he employed a full-time Sales Manager, to help manage the load.
By 2017, Olympic sprinter Colin Jackson launched the grand opening of Heath’s new showroom, at a moment in time where they’d become a £million company…
He’d done it.
So how DID our AMP Telephone Answering service help?
From the start, Miall wanted to build the best double glazing company.
Not the largest or biggest, but the best.
And he recognised that to become the best, he HAD to provide world-class customer service alongside his great products - but he couldn’t do it all by himself.
For many of us business owners, there was a time at the start when we did everything ourselves. Delivering your product or service, sales, marketing, all of the admin stuff, bookkeeping, stock control, paying the bills, cleaning the bathrooms…everything. And Miall was no different.
He answered calls. He visited potential customers, processed quotes, ordered stock and managed all of the fitting and service appointments (sound familiar?!).
But this left him very little time to focus on growing the business and achieving his dream of opening a showroom.
Thanks to a recommendation from a friend, Miall got in touch with us. During his 2-Week Free Trial, we answered all of the calls that Miall couldn’t take himself.
And by the end of the fortnight, we’d taken 17 enquiries from potential customers – ones that Miall would have missed out on. He secured these sales & was sold on the benefits of working with us.
As well as answering his calls, once the 2-Week Free Trial was over, we also took over managing his diary & booking appointments. This meant Miall could focus on visiting customers, rather than spending his valuable time answering the phone.
We made the perfect partnership. Miall was SO focussed on providing the best possible service, that his customers didn’t dream of going anywhere else.
When his customers called Heath Windows & Doors (for any reason), we handled their enquiry with our usual enthusiastic, professional & friendly service. They never realised it WASN’T Miall’s in-house team they were speaking with.
Here’s what Miall had to say…
“I would like to pass on my appreciation for all your great work! We were losing loads of calls as they were all diverted to my mobile and I couldn't cope.
“Since you guys started handling our calls you have not only taken this headache away from me, but you have also saved me time and money on not having to pay for full-time employees. Not only have you made us look more professional but you ring all our web leads to help us convert more sales from our marketing efforts.
“Our sales have increased, my blood pressure has lowered and using your service frees up my time to enable me to run the business and work on growing sales.
“The feedback from my customers is that you are professional and very polite. I wouldn't hesitate to recommend you to anyone looking for help in growing their business.”
Heath Windows & Doors continue to go from strength to strength – just recently winning a ‘Highly Commended’ award at the Cardiff Business Awards.
We love working with them. And we’re very proud of all Miall has achieved.
And the truth is that – however big or small your business is now, and however huge your ambitions may be – we truly CAN help you achieve them.
Let’s have a chat today, about everything we could do to help YOUR business grow, too!
Until next time
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