In the competitive business world, you really need to make a GREAT first impression.

Now, whilst answer machines and a bad signal can give off the wrong message (the ‘I’m too busy to talk to the likes of you’, message) a friendly, helpful and professional voice could blow your customers away!

At, we can offer a comprehensive list of telephone-answering services, but much more than that, we can convert those prospects into paying customers…

Call Answering Service

We understand how important every single phone-call is, so simply divert your calls to us and we’ll do the rest…

  • Answer your calls using your business name
  • Relay messages to you by text, email or fax
  • Patch calls through to you - if required
Message-taking Services

Our bright and friendly customer service professionals will use bespoke scripts based on your business systems when taking messages for you, offering…

  • Increased sales - our experienced customer service professionals are sales trained and will look-out for opportunities to up-sell and cross-sell your products and services.
  • A more professional image - your business will appear larger and more professional.
  • Control and flexibility - we can provide ad-hoc, cover or all-year round services
A Virtual Receptionist

As though a part of your in-house team, your virtual receptionist will be fully briefed about the nature of your business and will fulfil all of your telephone needs to such a personalised standard that your clients will have no idea they’ve reached a third party.

Sales trained and energetic, your virtual receptionist will also be able to identify upselling opportunities and use them to your advantage.



Short-term Holiday Cover

No need to panic when you or your staff go on holiday, taking advantage of our temporary holiday service you can feel safe in the knowledge that we are…

  • Answering every single one of your phone calls, promptly and professionally
  • Collecting accurate data about prospective customers, including but certainly not limited to, contact information
  • Handing over all information at scheduled times that suit you
Customer Contact Centre

Using us exclusively, or alongside an existing customer service team, our contact centre solutions include…

  • Advisory and consumer helplines
  • Customer support
  • Customer retention, development and loyalty programmes
  • Technical and ecommerce support
  • Relationship management
  • Multi-channel response management

Unlike most other telephone-answering businesses, we also offer core outbound telesales services including…

  • Appointment making
  • Lead generation
  • List cleansing
  • Market research
  • Training your staff to cold call
  • Marketing and sales strategy advice
Inbound Call Centre

Whatever the size of your business, we can offer an inbound call handling solution that enables you to work more effectively and drastically reduce your overheads at the same time. Our inbound call centre service can be individually designed to meet your specific business requirements, enabling us to offer a bespoke service to your customers.

Answering Services for Small Businesses

At Answer My Phone, we understand how difficult it is for small businesses to have dedicated personnel to answer all of their incoming calls.  When resources are tight, staff are often required to multitask – taking phone calls in between doing all other tasks that keep the business running.

Call Handling Services

We can all agree that the telephone is a vital part of any business – from engaging new prospects, to speaking with customers, processing orders and taking feedback, every type of business can utilise the telephone.  However, if you’re short on time, haven’t got trained staff to answer calls, or worse, have a voicemail system in place, it is time to consider a call handling service.

Specialist Phone Answering Services for IT Companies and Telecoms Companies

From simple call answering to message taking and job ticket systems, is THE specialist when it comes to providing award-winning, cost effective phone answering services to companies in the IT sector.

We don't just 'talk the talk' - we 'walk the walk'!

Download Your Guide

Not sure how to appropriately handle your business calls? Fill in your details below to download our Comprehensive Guide to Dos & Don'ts of Business Calls!


I am more than happy to recommend Adrian and his team at, We use their services as an overflow for our incoming calls and our customers and suppliers have always complemented on how well the phone was answered and how prompt the messages had been passed on, not realizing they had been directed through to a call centre. I will continue to recommended Adrian and his team and their services to anyone looking for Professional Answering Services”

Ryan Griffiths:
Definitive Networks

Whether you require assistance with overflow calls or you need an experienced and knowledgeable team to help place orders and respond to product queries, our highly trained customer service executives will enhance the image of your business and ensure that you never miss an important call again.

If you’d like to find out more about any of our services, feel free to give us a call on 0292 069 5999 or email at